Business and collaboration models

Background

• Client pressure on changes in cooperation model and commercial frame agreement
• Inefficient cooperation and risk of customer churn

Purpose

• Alignment of mutual expectations and clarification of customer demands
• Assessment of required capabilities,  process and organization design as well as commercial  feasibility

Solutions

• Development and negotiation of Business Principles platform
• Adjustment of business model, organization and processes

Results

• New coopeartion model agreed
• Client churn avoided