Business- and cooperation models

Case 1

Background  Purpose 
    • Client pressure on changes in cooperation model and commercial frame agreement
    • Inefficient cooperation and risk of customer churn
    • Alignment of mutual expectations and clarification of customer demands
    • Assessment of required capabilities,  process and organization design as well as commercial  feasibility
Solutions  Results 
    • Development and negotiation of Business Principles platform
    • Adjustment of business model, organization and processes
    • New coopeartion model agreed
    • Client churn avoided

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